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Shipping & Returns FAQs

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PLEASE NOTE our Shipping Dept will be closed on the following scheduled closure dates for 2017, as well as federal holidays when Carriers (USPS, UPS, FedEx) are closed:

Closure Dates for 2017:
                       
January 1 (New Year's Day- Carriers are closed)
January 6 (Old Calendar Christmas Eve- close at noon)
January 7 (Old Calendar Nativity)
January 20 (Old Calendar Synaxis of St. John the Baptist)
April 14 (Great & Holy Friday)
April 17 (Bright Monday)
May 29 (Memorial Day- Carriers are closed)
July 4 (American Independence Day- Carriers are closed)
Sept. 6 (Labor Day- Carriers are closed)
Nov. 23 (American Thanksgiving)
Dec. 19 (Old Calendar Feast of St. Nicholas- our Slava)- Shipping Dept open
Dec. 25 Carriers are closed
Dec. 30 Some Carriers have reduced service hours
 
Orders for in-stock merchandise placed on these days will be shipped on or about the next business day. This includes expedited orders.
 
Here are some answers to frequently asked questions about our shipping and return policies:
 
Q:  How much will shipping cost?
A:  Our rates are determined by the contents of your cart and exact delivery address and are based on FedEx, UPS and USPS's published rates.  For your convenience we do offer a Flat Rate option at $8.50.  You can get an estimate on other shipping services, by entering your zip/postal code in your shopping cart. 
 
Q:  When will my order ship
A:   Most in-stock orders ship within 48 business hours from our Southern California warehouse, with certain other items shipping direct from our manufacturers.  These include personalized/embroidered/printed items,  Baptismal Wear items (shipped from Utah), the Kate Aspen Favor Collection (shipped from Georgia) and certain other items.  Depending on the item, your order may ship via FedEx, USPS or UPS.  Custom printed or embroidered items ship after completion.  Please refer to the item's description page to see if your product has any lead time.

Q:  Do you offer expedited shipping options?
A: 
Yes.  In stock merchandise can be expedited via FedEx Express for overnight, FedEx 2Day or FedEx Express Saver, with rates based on your delivery address.  Expedited shipments must be placed before 1:00pm EST to ship the same day.  Orders placed after 1:00p will ship on the next business day.

Q: Will a receipt be included with my order?
A:  An itemized receipt will be emailed to you after checkout.  A packing slip without prices will be shipped with your order.  This will include any gift message you indicate for the recipient.
 
Q: Do you offer Saturday delivery options?
A:  Yes.  FedEx Home Delivery operates on Saturdays in almost all areas for no extra fee, however Home Delivery day/time estimates are not guaranteed.  To guarantee Saturday delivery for Ground, Home Delivery or Express shipments, FedEx assesses additional charges.  If Guaranteed Saturday Delivery is available in your area, that option will appear in your cart at checkout.  You can learn more about this service here.
 
Q:  How do I know if a product is in stock?
A:  Unless you see a specific message indicating otherwise in your shopping cart, you can presume the item is in stock and available to ship.  You can also email or phone us for confirmation.
 
Q: How long will it take for my order to arrive once it ships?
A:  The transit time depends on the item(s) you are ordering and which warehouse or Studio from which they ship.  If you need an item by a specific date, please contact us in advance and we can advise you on the best shipping method for your order. You will be sent a tracking email when your order is shipped so that you can track it every step of the way.  Most domestic USPS Priority Mail orders are delivered within 3-5 business days.
 

Q: Are all of your products returnable?
A: Food products, final sale items (ending in $.99), sized rings, customized/personalized embroidered or printed items, including made-on-demand icons, are final sale, unless a manufacturing defect or shipping damage exists. Baptismal Wear is returnable for Store Credit only.All return/exchange requests must be made within seven (7) calendar days' receipt of your order. We can only accept unused merchandise that has not been altered or blessed, (in the case of crosses or icons, etc.).

Q: How do I return an item?
A:
To initiate a return, please send a detailed explanation to returns@orthodoxgifts.com.  All returns or exchanges must be pre-authorized with an assigned Return Authorization Number. Your RA number must be visible on the outside packaging of all returns or exchanges, or we will not accept them.

Q: Is there a restock fee for returns?
A:  There is no restocking fee on returns.  However, clothing and accessories found in the Baptismal Wear Section can be returned for store credit only.

Q: What if my order is received damaged or is lost in transit?
A:  If you receive an item that is damaged in transit, hold on to all packaging and contents.  You will need to contact us within 3 business days for FedEx or UPS claims, which we will file on your behalf.  For USPS Priority Mail insured claims, you will need to file the claim yourself here.  The same guidelines apply for orders that are lost in transit.   USPS Priority Mail only offers insurance coverage for domestic addresses.  USPS International packages are not insured.

All orders are subject to our Domestic and International Shipping Policies and our store Return Policy.